1. How do I add a new property?
You can add a property directly from your dashboard by clicking “Add Property” and completing the required fields. The more details and high-quality photos you include, the better your property will perform.
2. Why is my property not visible yet?
After submitting a new listing, it may take up to 3 hours for it to appear. Our team reviews every property to ensure it meets our quality and verification standards.
3. Do you verify every property?
Yes. To maintain platform quality and prevent fraud, all properties go through a verification process which typically takes up to 3 hours.
4. Why are the changes I made not visible yet?
Any edits to your listing may also take up to 3 hours to appear, as they are reviewed for accuracy and consistency.
5. How will I know when my property is approved?
You will receive an email notification once your property has passed verification and is live on the platform.
Managing Properties
6. Can I edit or delete my property later?
Yes. You can edit or remove your listing at any time from the “Approved Properties” section of your dashboard. Please note that edits may require up to 3 hours for approval. The delete button is available when you click the edit button on your property.
7. Can I pause or deactivate a property temporarily?
Yes. You can mark a property as inactive, and it will remain hidden until you choose to reactivate it.
8. How do I update rental price or availability?
Go to Approved Properties → Edit, adjust the necessary fields, and submit. Changes will be reviewed and published within 3 hours.
Photos & Listing Quality
9. What kind of photos should I upload?
Use high-quality, well-lit images that clearly show each room and feature. Listings with strong photos receive significantly more attention from potential tenants. You can add a maximum of 15 photos, and each photo must not exceed 5 MB.
Account & Billing
10. How much does it cost?
Listing a property on Rentola requires a payment for each listing you publish — there is no flat fee. The price varies depending on country and market. Your payment includes access to the landlord module and all the tools needed to create and manage your listings.
11. How many properties can I add?
There is no limit on the number of properties you can advertise. Each listing requires its own payment, but all of them are added and managed from the same landlord account.
12. Can I list properties in different cities?
Yes. You can list properties in any city within the same Rentola domain. There are no city-based restrictions.
Tenant Communication & Support
13. How do tenants contact me?
Tenants can reach you based on the contact preference you choose — either by phone or email.
14. How do I contact support if I need help?
You can reach our support team anytime through the Help & Support section of your dashboard or by our contact form. We typically respond within 24 hours Mon-Fri.
If you need any further help, feel free to contact us through our support form.